Frequently Asked Questions
How long does order processing take?
Orders are processed Monday through Friday, excluding holidays. We generally aim to transfer eligible orders to the carrier within 48 business hours. Age verification, payment review, high order volume, inventory issues, holidays, weather, or compliance review may cause additional delays.
How long does delivery take?
Carrier transit times vary by destination, service availability, weather, and other carrier conditions. Any delivery estimate shown at checkout or in tracking begins after the carrier accepts the package and is not guaranteed.
Do you require age verification?
Yes. Customers must be at least 21 years old. We use AgeChecker.com and other available information to verify age and identity before an order can be completed or shipped.
Is an adult signature required?
Yes. Every vapor-product shipment is sent with Adult Signature Required service for a recipient aged 21 or older. An eligible adult must be available to sign when the carrier delivers the package.
What is your return policy?
All sales are final. We do not accept returns or exchanges for any reason, including unopened or unused products. Please review product details carefully before completing checkout.
Can I cancel my order?
A cancellation request must be submitted within one hour after the order is placed, provided fulfillment has not already begun. After that window, the order is final. When a late cancellation is still operationally possible, a 25% restocking fee may apply.
Do you ship everywhere in the United States?
We currently ship only within the United States, but we do not ship products to states, cities, counties, territories, or other locations where the sale or delivery of those products is prohibited by law. An order may be cancelled after placement if its destination is restricted.
What happens if my package is returned to sender?
Packages returned because of failed signature attempts, refusal, an incorrect or incomplete address, rerouting, or another delivery issue may be reshipped after the applicable shipping and redelivery charges are paid. Original shipping charges are nonrefundable.
What should I do if tracking says delivered but I cannot find the package?
Contact us promptly at info@miatysonvapedeals.com. We will review the available tracking information and help direct you through the appropriate carrier inquiry or claim process. A delivered scan does not automatically qualify an order for a refund or replacement.
How do I contact customer support?
Email info@miatysonvapedeals.com. Include your order number when contacting us about an existing order. We do not currently offer telephone support.
Additional details are available in our Shipping Policy, Final Sale and Refund Policy, and Terms of Service.
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